GENERAL CONDITIONS FAQ

Welcome to Mozart Nesthouse!

We are delighted to welcome you to our cozy retreat, where your comfort is our priority. To ensure you have a pleasant stay, we invite you to read the following useful information.

Booking:

We recommend booking directly through our website to get the best rates. For any further
information or needs, please contact: info@mozartnesthouse.it

Rates: 

Rates are per room with breakfast unless otherwise specified.

Single Occupancy in Double Room:

If traveling alone, you can book a double room for single occupancy, with a supplement based on
the season and availability.

Each booking requires a credit card number for security. In some cases, to confirm the booking, the property performs a pre-authorization on the credit card provided by the guest. A pre-authorization is not a purchase. It verifies the validity of the card and temporarily blocks an amount as a guarantee of the reservation. If this pre-authorization fails, unfortunately, we will have to consider the reservation invalid.

In the event of late arrival or early departure, the reserved and booked days will be charged in
accordance with European regulations.

If you would like to receive an invoice for your stay, please notify us during the booking process by providing the invoicing details, including name, address, tax code/VAT number, and SDI code/PEC. Otherwise, Mozart Nesthouse will issue a nominal receipt.

With the refundable rate, a deposit of EUR 100.00 will be charged at the time of booking. The amount paid is refundable, fully or partially, based on the cancellation policies below:

  • Full Refund: If canceled up to 20 days before the start
  • Partial Refund: A 5% refund of the paid amount will be granted if the cancellation occurs up to 10 days before the stay.
  • No Refund: For cancellations made within 10 days or less before the start of the stay. The deposit can be paid by bank transfer or postal order.

Bank Details

Bank: CASSA RURALE DOLOMITI DI FASSA PRIMIERO E BELLUNO – Canazei branch
Beneficiary: Mozart Nesthouse
IBAN: IT94M0814034520000009060788
BIC/SWIFT: CCRTIT2T38A

Postal Order Address:

Mozart Nesthouse, Strèda Roma 27, 38032 Canazei (TN), Italy

In accordance with Articles 1385 and 1386 of the Italian Civil Code, the deposit serves solely as a guarantee of the commitment and is not an advance payment for services. It implies full acceptance of the booking and cancellation conditions and will be refunded upon payment for all agreed services and booked days.

We accept the following payment methods:

  • POS/Debit Cards
  • Credit Cards (no American Express or Diners Club)
  • Bank Transfer
  • Checks (only certified bank checks are accepted).
  • Cash (within legal limits).

We kindly ask that you settle all charges upon arrival.

Informazioni For your stay

Your room will be available after 2:00 PM. If you plan to arrive after 6:00 PM, please let us know in advance. Check-out is by 10:00 AM on the day of departure. For late check-out, the full daily room rate will be charged. To assist with your travel, we offer free luggage storage on your arrival and departure days.

We kindly remind guests that smoking is not allowed inside the entire property. To maintain a healthy and pleasant environment, all our rooms are non-smoking, in compliance with Italian law.

For the comfort and hygiene of all our guests, we regret to inform you that pets are not allowed in our facility. Thank you for your understanding, and we are happy to suggest alternative solutions for your pets during your stay.

Enjoy your stay without worry, thanks to our free private parking, located on nearby Strèda Roma and Strèda del Ciuch.

Each room has its own locker for storing ski/snowboard equipment in our convenient and functional ski room, located near the main entrance. There is also a designated space for storing your luggage.

To ensure maximum flexibility, access to the property and rooms is via a card activated upon your arrival, allowing free entry even at night.

Prices do not include the tourist tax of €2.00 per person per night for up to 10 nights (children under 14 are exempt). This tax is not included in the room rate and can be paid upon arrival.

To speed up check-in, you can send your ID documents in advance via email to info@mozartnesthouse.it. If possible, we kindly ask you to schedule your arrival time to avoid simultaneous check-ins.

For families, we offer a baby kit with a changing table and infant cot.

We also offer reductions for children based on age.

  • 0-2 years: Free if sharing a bed with parents, €20 per day for a cot/crib
  • 3-6 years: -50% (with extra bed)
  • 7-13 years: -30% (with extra bed)
  • 14 years and older: -20% (with extra bed), available upon request.

Upon arrival, you will receive an updated booklet on the accessibility of the property and local accessible offerings. We hope the information provided makes your stay at Mozart Nesthouse as pleasant as possible.

We look forward to welcoming you and making your vacation unforgettable!

Our property is undergoing validation for the Open Mark certification, ensuring accessibility in every part of the facility.